Availability of helpline

Analysis coming soon

How to interpret your country's score

2.5 Availability of helpline (0–2)

0	No nationwide, toll-free helpline exists for children and adolescents, or it is not available country-wide, or no information is publicly available.
1	A nationwide helpline is available but with limitations: it may not operate 24/7, may lack text or messaging options, or may not provide referral mechanisms.
2	A nationwide helpline is available 24/7, with voice, messaging, and text options, offering counseling and referral to appropriate services.

From indicators to budget lines

Use this as a guide to strengthen your advocacy requests and create targeted ‘asks’ to decision-makers within the right Ministry (for example: Foreign Affairs, Social Welfare, or Finance)

Indicator	What it tracks	Budget-line-to target	Template language
2.5 Availability of helpline	Whether the country has a nationwide, toll-free, 24 hours a day / 7 days a week helpline accessible to all children and adolescents with voice, text, and referral services	Ministry of Social Welfare / Child Protection: national helpline operations, staffing, technology infrastructure, counselor training, referral systems	"Allocate [amount] to establish and sustain a nationwide, toll-free, 24/7 child helpline with voice and text-based options, trained counselors, and referral mechanisms to appropriate child protection services.”

How to put a number on your ask

Break your ask into building blocks a Finance Ministry would recognize. Even a rough component-based estimate signals seriousness:

Indicator	Examples of components to estimate
2.5 Child helpline	Telecommunications infrastructure and toll-free line; counselor recruitment and training; 24/7 shift staffing; referral system coordination; text and digital access channels

 

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